In her final essay, Greta Bull reflects on several lessons learned in the course of her time as CGAP’s CEO:
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Beware of hype
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Serving the poor is hard, so manage expectations
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There is immense power in public/private collaboration
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Draw on the power of community
… and suggests areas where the financial inclusion community should focus its attention in the coming years:
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Making sure that poor people are actually part of the digital economy
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Pro-poor banks that are fit for the digital future
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A better understanding of fintech and what it can do for the poor
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To continue building the digital infrastructure that makes it possible for providers to reach poor customers
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Recognising and supporting the vital role of women in economic growth and increasing household incomes
The work of CGAP in recent years has indeed made a useful contribution to improving financial inclusion for the world’s poor. Read more here.
