QuickBooks Crashes When Opening Company File : What to do next?

August 26, 2022

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This article will explain every detail you need to know when your QuickBooks Crashes when opening a company file. From explaining the root causes of the issue to a simple explanation of the troubleshooting methods, you will find every info required to tackle this issue like a PRO in this article.

QuickBooks, a top-notch accounting software, is not immune to errors and faces general issues that other Windows programs also encounter. One issue that constantly troubles QuickBooks users is unexpected program failure that can sometimes result in permanent data loss. This issue usually emerges after making changes to the program or Windows configuration. As reported by users, some recent incidents have shown that this problem arises after updating the QB desktop to a different version or moving to an upgraded version of the Windows operating system. More specifically, QuickBooks starts crashing when you upgrade it from the 2019 to 2022 version. However, these are only a few root causes of the issue, and we will look at this problem from every perspective in this article. Keep reading the complete article if your business is affected by frequently crashing QuickBooks Desktop.

Apart from trying your hand at complex troubleshooting, another way out of the issue is to get in touch with experts with years of experience getting QuickBooks out of any error. Dial +1- 855 738 2784 and get in touch with one of our certified QuickBooks Desktop experts now

Various Reasons Why QuickBooks Crashes when opening Company File

Knowing the reason due to why QuickBooks suddenly stops working not only helps identify the actual cause but can also prevent facing other issues. A reason like corruption in the company file can not only terminate QuickBooks Desktop but can also prompt other severe problems in the program. Here is a list of every possible reason that might prompt your QuickBooks Desktop to quit unexpectedly.

The first and the most prominent reason that crashes QuickBooks is the corruption in the data file or the program itself.
Your QuickBooks can also crash if it has encountered some errors during installation, possibly due to a corrupt installation file or interference from another program meant to secure your Windows system.
Another reason could be the low performance of your system and the large size of the company file that your system can’t handle.
If your QuickBooks Desktop is not properly installed or some of the crucial QuickBooks program files are missing, then also you can face a similar situation.
If your QuickBooks is missing the latest updates, which are very important to run it smoothly.

These were some of the most common reasons your QuickBooks Desktop might crash while opening the company file or during another operation. However, there could also be some less common reasons not so frequently observed that can create the same problem while running QuickBooks that we will go through at the end of this article. Now let’s move to the next section of this article and learn how you can quickly resolve each cause mentioned above in a step-by-step manner.

Solutions to Quickly Tackle the Situation Where QuickBooks Keeps Crashing while Opening the Company File

Before you go ahead and try to troubleshoot the issue, make sure to take a backup of the company file. This will avoid data loss in case something goes wrong. Also, ensure that your Windows operating system is not missing any critical updates. So let’s jump on to the troubleshooting methods now.

Solution 1: Repair the Damage in the QuickBooks Desktop

Intuit being aware of the issues that QuickBooks users face while using the desktop version, has developed several tools for specific problems. One of them is QuickBooks Verify and Rebuild Data Utility, that when you run, verifies the integrity of the QuickBooks Data and repairs it if required. Here is how you can do the same to fix data-related issues in your QuickBooks Desktop program.

Launch QuickBooks Desktop and if it crashes, press and hold the Ctrl key and re-launch it.
When on the No Company Open screen, go to the File tab and select the Utilities option that will bring another drop-down list on the screen.
Click the Verify Data option and let the tool analyze the data.
If it finds any issues in the data, it will prompt you to repair it using the Rebuild Data Utility.
Click the Repair Now option and let the corruption in the data get fixed.
Restart QuickBooks and check if the issue has been resolved.

Solution 2: Repair Company File Damage using QuickBooks File Doctor

like Verify and Rebuild Data Utility, QuickBooks File Doctor is developed to repair the damage in the company file, which is a prominent reason for a frequently crashing QuickBooks. Here is how you can get it on your system and run it to repair the company file damage.

First, you will need to install QuickBooks Tool Hub, an external utility to run QuickBooks File Doctor.
Once installed, launch it and go to the Company File Issues tab, where you can see the QuickBooks File Doctor option.
Click the same and when the QB File Doctor is up on the screen, browse and select the company file and let it repair its corruption.
Recheck if your QuickBooks is still crashing and if so, follow the next troubleshooting solution.

Solution 3: Repair the Installation of your QB Desktop using QuickBooks Install Diagnostic Tool

Intuit has QuickBooks Install Diagnostic Tool for you to repair issues in the QuickBooks installation. All you need to do is to follow a few simple steps below, and you can quickly fix any damage in the QuickBooks Desktop installation.

Re-launch QuickBooks Desktop and go to the Installation Issues tab to locate QuickBooks Install Diagnostic Tool.
When you see the tool click it and follow the on-screen prompts to start the program repair process.
Once the QB Desktop program is repaired, launch QuickBooks to check if your issue has been resolved.

NOTE: As we have already discussed the reasons, a system with low configuration cannot support QuickBooks, and it can lag while using or even crash sometimes. This is why ensuring that your system has all the hardware and software configurations required to run QuickBooks smoothly is essential.

Solution 4: Get the Latest Updates Installed for your Version of QuickBooks Desktop

Missing updates are not only responsible for crashing your QuickBooks Desktop program but can also hinder several other operations. This is why it is suggested to get the latest updates as soon as they are released and enable auto-update so that you won’t miss any critical updates in the future.

Launch QuickBooks, and under the Help tab, locate the option that says Update QuickBooks Desktop.
Click the same, and when on the Update QuickBooks Desktop screen, move to the Update Now tab.
Select the Get Updates option, which will prompt QuickBooks to check and download any updates if available.
Once the updates are downloaded, restart QuickBooks and click the Install Now button to prompt QuickBooks to install the downloaded updates.

Check your issue’s status and move to the next solution if it persists.

NOTE: Large size of the company file, say more than 1GB or so, can seriously affect the performance of your QuickBooks Desktop. Sometimes this issue can directly impact the core processes of the program, due to which it starts crashing. If your company file size is too large for QuickBooks to handle, use QuickBooks Condense Data Utility to shrink the size of your company file so that QuickBooks can easily manage it.

Solution 5: Reinstall QuickBooks Desktop if No Solutions Help

Reinstalling the QuickBooks Desktop is the last resort to troubleshoot the error if no above troubleshooting has given you positive results. Here is how you can do so.

Click the Windows Start button and type Run in the search box.
Select the Run program and type appwiz.cpl in the text box.
Press Enter, which will give you a list of every program installed on your system.
Select QuickBooks Desktop and the Uninstall option at the top that will bring the uninstallation wizard to your screen.
Follow the on-screen instructions and once the program is completely removed, reinstall it using the CD or the installation file you downloaded from Intuit.

Still, if your QuickBooks Crashes when opening the company file, this could result from interference from some security program installed on your system. To overcome this issue, you will need to temporarily disable to security program to check if it is the real cause of the issue. You can also try running QuickBooks in Safe Mode to avoid interruptions from other programs installed on your system.

Hopefully, you will have successfully resolved the issue where your QuickBooks Crashes when opening company file. If you require expert assistance to rectify the problem or to help you implement the solutions listed in this article, you can always reach us at +1- 855 738 2784.