Are you experiencing issues using WhatsApp on your device? Here, we have explained how to fix WhatsApp video call not working on Android.
WhatsApp is a free instant messaging app owned by Meta, alongside Facebook, Instagram and Messenger. It currently has over 5 billion installations on the Google Play Store.
WhatsApp lets you exchange text and multimedia messages as chats with friends. It also provides access to voice and video calling features via the internet.
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Below, we have explained why WhatsApp video call not working on Android and how to fix it.
Why is WhatsApp Video Call Not Working on Android?
WhatsApp is not working on Android due to some reasons. These include technical issues in the app, or the server is down.
Also, you may have your network connection turned off, or your device is running on low data mode. Otherwise, you might have a cache issue, or your network has been limited.
These issues can be fixed by updating the app from your Google Play Store or App Store, clearing the app cache, or switching to a different network.
How to Fix WhatsApp Video Call Not Working on Android?
1. Clear your app cache
In many cases, clearing the app cache will help you fix the issues. Backlogs of outdated cache usually prevent apps from functioning well.
You can clear the WhatsApp app cache on Android from your Settings. Go to App Management, locate and choose the WhatsApp App. Select the clear cache option, and the WhatsApp App cache is freed.
2. Remove and reinstall the app
Removing and reinstalling the WhatsApp app can help you clear the app cache and install the updated version of the app. You can remove the app from the Google Play Store or App Store or your device settings.
Reinstalling WhatsApp also helps the app to start running afresh.
3. Update the app
If you haven’t updated the WhatsApp app in a while, your device might be running on an unsupported version. Hence, the reason you have issues using the app.
You need to update the WhatsApp app to the most recent release to fix the WhatsApp video call not working on Android. To do that, visit the Google Play Store if you use an Android device.
Updating the WhatsApp app will help you fix bugs and glitches that may be introduced in the previous version if the update is aimed at bug fixes and performance improvements.
4. Restart your device
Restarting your mobile phone could be the solution you need to fix the problem. Restart your device, then start the WhatsApp app again. Now, the app should run perfectly.
5. Contact the Support Team
If none of the solutions above works, and you keep getting WhatsApp video call not working on Android, you can request the WhatsApp Support team’s help.
How to contact the WhatsApp Support team
Launch the WhatsApp app, select the menu icon from the top right corner, and choose the Help option.
Under “Help”, select “Contact us”, then type your message in the “Tell us how we can help you” form. You can also select the “include device information?” option to add technical details like your phone model and settings to the message.
You need to wait for the Support team to resolve your issue and get back to you.
6. Wait for a while
Sometimes, WhatsApp video call Not Working on Android might be a technical error, or the server is down. In this case, you can only wait till the technical team resolve the issue.
In many cases, the WhatsApp team are already aware of the situation and must be working to ensure the problem is resolved. Hence, there is nothing you can do than wait.
Conclusion
As discussed above, the WhatsApp mobile app could not work due to various factors. Each case has its solution except when there is a technical issue or the server is down. If that is it, you will have to wait for the team to fix it.
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Goodness is a lover of technology. He frequently writes about tech products on the Livetechnoid Blog.
