American Express is well-known for its rewards credit cards and banking products. The company has actually been around since 1850, but you may notice there are no physical retail locations.
This is because all accounts are opened and operated online, which means tons of work-from-home job opportunities. If you’re looking for a remote job that welcomes teamwork, encourages growth, and provides a great schedule with benefits, consider joining #TeamAMEX, as the company likes to call it. Learn more about American Express work-from-home jobs in this review.
American Express Remote Jobs Overview
American Express offers an inclusive, forward-thinking environment for employees. It was named a Great Place to Work by Fortune’s 100 Best Workplaces For Millennials. The company does more than just train employees to do a good job. Their mission is to grow new leaders while serving customers with top-notch service.
Employees receive innovative learning experiences to help them build new skills, reach career goals, and more. For many of the remote jobs, you’ll be able to choose from various flexible shifts that meet your preference, whether it’s evenings, weekends, or core hours during the work week.
American Express also provides some competitive benefits, so you’ll get medical insurance, paid time off, and more.
Job Details and Qualifications
So what are some of the work-from-home jobs that American Express offers and how can you apply? Here’s an overview of some of the remote jobs you can expect from this company.
Customer Service Positions
American Express hires remote customer service agents to answer questions and resolve customer queries. You’ll answer incoming calls to assist AMEX members and provide solutions and recommendations to better serve them. American Express provides training on-call procedures, compliance, and more.
Customer service associates will continuously improve their key selling skills and understanding of customers’ needs in order to build rapport and better serve them. Flexible shifts are available since the hours of operation for this position are Monday through Sunday, 7 am to 1 am ET.
Requirements/What You’ll Need:
- Customer service experience (2 years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
- Previous experience in customer service and sales environment (2 years+)
- Technical requirements: Secure and distraction-free home office and internet with speeds up to 25 Mbps download x 5 Mbps upload speeds
Remote Travel and Lifestyle Consultant
If you love to travel and use rewards cards for perks, you’d probably enjoy working remotely as a travel and lifestyle consultant for American Express. Consultants help Premium Card Members make the most of their card benefits by using them to book unforgettable trips and experiences. Consider yourself a brand ambassador who is an expert on the exclusive programs and premium perks AMEX offers. You’ll help book domestic flights, hotels, rental cars, and more to help members save and build brand loyalty long-term.
Requirements/What You’ll Need:
- Sales experience and consultative skills
- Strong time management and multitasking skills
- A good knowledge of travel and world geography
- May require working nights and weekends as card member services is open 24/7
Software Developer/Big Data Engineer (Beginner)
If you’re new to coding and developing software, this could be an ideal remote position for you. AMEX hires entry-level software developers to help build next-generation apps and AI to protect customers from fraud and improve their overall experience.
- This position contributes to designing, developing, troubleshooting, debugging, and evaluating software systems to meet customers’ needs.
Requirements/What You’ll Need:
- Bachelor’s degree or higher in Computer Science or a related discipline
- Beginner-level ability in software development, such as coding assignments
- Hands-on experience with application design, software development, and testing
- Programming knowledge of Python and shell scripts is a plus
Information Security Analyst
Online security is important to American Express and its customers. In this role, you’d be responsible for working with the rest of the tech team to bring ground-breaking and diverse ideas forward that help run the digital systems, services, and products the company creates. This position involves working with security controls, understanding compliance and information security risk management, and more.
Sometimes, this position is hybrid, meaning you can work from home a few days per week, but you must live near the local AMEX office and be able to come into work as needed.
Requirements/What You’ll Need:
- Minimum 5 years of hands-on experience in deployment and operation of large-scale implementation of CyberArk Privileged Access Security (CorePAS) solution
- Hands-on experience in handling service operations, incident and problem management in large-scale and geographically disparate environments
- Knowledge in deployment and operation of Application Identity Manager (AIM) solutions, including Conjur (preferred)
American Express Work-From-Home Salary
How much you earn depends on the position you have with American Express. According to a LinkedIn job posting, a remote customer service agent can earn $20 per hour plus bonuses and benefits.
Other jobs that require more experience or technical expertise pay more. This includes the Information Security Analyst position that pays a salary of $85,000 to $150,000 annually, plus bonuses and benefits.
American Express employee benefits include:
- Health, life, dental, and vision insurance
- Long-term disability insurance
- Prepaid legal assistance
- Severance pay
- Supplemental unemployment
American Express Reviews
Employees tend to give a positive overall rating when asked what it’s like to work for American Express. On Indeed, employees gave the credit card company 4.1 stars out of 5. On Glassdoor, employees rated American Express 4.3 out of 5 stars. Overall, positive reviewers say that their job pays well and they like the benefits, including lots of vacation time. Another perk that employees like is the possibility to move into new roles and advance their careers within the company.
Here’s what one employee had to say about working for American Express:
“American Express has been a pleasure to work for. Their benefits and work culture has been great, and I have no complaints to levy other than not being able to take personal time during training. This is standard at all the companies I’ve worked for and is understandable.”
Some employees say they were working more hours than they preferred which affected their work-life balance, while others felt some pressure to meet the monthly metrics for incentives.
Overall, workers say it is a fast-paced environment, but AMEX provides lots of training and support to help people become successful.
Pros and Cons
Pros:
- Variety of career opportunities
- Competitive pay and benefits
- Flexible hours
- Extended training and HR support
Cons:
- Benefits may not be available for part-time employees
- May not receive bonuses or incentives if you aren’t one of the top performers
- May require you to provide your own computer equipment
Summary
American Express offers a variety of work-from-home job options depending on your interests and experience. The company also seems to provide a lot of support and emphasize teamwork and growth in their company culture, which is a benefit.
