ANZ is offering a financial assistance package to support businesses and customers affected by the floods in the Kimberley region of Western Australia.
The range of immediate financial support measures available to ANZ customers include:
- short-term payment relief on home loans, credit cards, personal loans, and some business loans (the bank may still charge customers interest during that period)
- waiving fees for restructuring business loans
- waiving fees for accessing term deposits early
“We are thinking of those impacted by the flooding across the Kimberley and are here to help our customers who need our support,” said Kathleen Jahour, ANZ GM Western Australia. “We have a range of measures that we can immediately put in place to support businesses and individuals, including short-term payment relief on a range of products, such as home loans and some business loans.”
Flood-impacted ANZ customers are encouraged to speak with the bank’s dedicated financial hardship team on 1800 149 549 or at anz.com.au/support/natural-disaster-support/.
They can also visit their local branch if they are able to or contact their relationship manager to discuss the impact on their business or personal circumstances.
For customers with ANZ home and contents insurance who may be eligible for emergency funds and temporary accommodation, they can lodge an insurance claim by calling 13 16 14 or visiting anz.com/insuranceclaims.
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