The statement about 75% is…well, it is problematic (to be diplomatic). Little info is given beyond this figure in essence telling consumers: you are likely to be one of the 75% that won’t benefit. They do not define what benefit would mean or explain the statement or context.
Though the highest possible fee is mentioned it is not tempered by any reference to the fact that few ever pay that amount, since it works on a (admittedly confusing and complicated) sliding scale.
Imagine a Debt Counsellor site saying: You could pay up to R1 or less in debt review fees.
That would be technically correct but…well, misleading or unrealistic.
The statement about not getting new credit for 10 years is false**.
We are not sure who on the marketing or web team came up with that but someone may have asked an Ai to write it or research it and maybe it got confused with sequestration? Who knows? Very weird.
For many years, consumers who have entered debt review and are looking for a new savings or transmission account have been told to consider (among others) a Capitec account. At one stage (due to set off) this was almost standard advice to new clients.
‘This…has now left some Debt Counsellors feeling unhappy’
This webpage (along with the recent advert which made similar statements and articles in the press) has now left some Debt Counsellors feeling unhappy that consumers are getting slanted information that seems aimed at keeping them from making use of the debt review process to deal with all their debts.
*in our experience, during conversations, 75.6% of all statistics are made up on the spur of the moment.
** We did let the Capitec Debt Review Department team know. Maybe they can help the web team out.
