How ABSA are automating and plugging into their own system and others will be one of the topics covered (around 2pm).
Quite exciting and one of the main focuses of the workshop will be how ABSA deal with various matters internally (their procedures).
They are “drawing back the curtain” to show you how they handle matters and why. This insight will better equip Debt Counsellors to handle various matters that come up and understand why they receive certain feedback from ABSA.
If you have been experiencing a problem area this will be the part of the workshop where you will be able to alert the ABSA team to the issues.
