Solutions to Dismiss the QuickBooks Error C=387

QuickBooks application works with the help of the data stored in the company files. Since the application is developed to make accounting tasks easy, the data stored in the company file is critical. Therefore, it also means QuickBooks cannot perform until and unless the company file is completely launched. When accessing the company file, the user may see the QuickBooks Error C=387. The error does not let the application work and restricts any further processes.

However, to fix the QuickBooks Error C=387, we bring you this article on how to remove this issue and work on the application efficiently. You can save yourself the pain of following these highly technical steps by calling the support team on +1- 855 738 2784

What Triggers Error Code C 387 in QuickBooks?

Our team of experts believes that you can successfully fix an error if the reasons for its occurrence are known. Therefore, in this first section, we will list the reasons why the error is taking place. Here is what causes the QuickBooks error C=387.

1. QuickBooks requires certain files to complete its operation, and when these files are damaged, it is common to see the QuickBooks error C=387. Given below are the files we are talking about:
   • The Transaction Log (TLG) file
   • The Network Descriptor (ND) file
   • The Data Source Name (DSN) file
2. If your QuickBooks company file is damaged or corrupted, you will see various forms of errors.
3. An encryption software installed on your PC restricts access to the company file.

Methods to Remove Company File Error 387 in QuickBooks

Finally, here are the methods to solve the company file error in question, and you must be careful when following these technical steps.

Method 1: Update QuickBooks Desktop Manually

The manual update process ensures that common glitches are removed with the latest version of the update available. Hence, this is the first standard method to fix QuickBooks error C=387. Here’s how to accomplish it.

1. First, you must close QuickBooks and the related files.
2. You must now look for the QuickBooks Desktop icon, which will be available either on your desktop or click on the Start menu.
3. Type QuickBooks Desktop in the search bar and hit the Enter key.
4. Right-click on the icon that represents QuickBooks Desktop and choose Run as administrator.
5. As you see the No Company Open screen, use the Help menu.
6. Click on Update QuickBooks Desktop.
7. Next, use the Options tab.
8. Choose Mark All and then Save.
9. Select the Update Now tab and click on the Reset Updates checkbox.
10. Finally, click on Get Updates.

Read Also – How to Fix QuickBooks Won’t Open Issue

Method 2: Modify the Name of the QuickBooks Program Files

If you have gone through the section of reasons for QuickBooks error C=387, you must know that damaged QuickBooks program files can lead to it. Therefore, in this solution, we will give you the steps to rename the files to eliminate the issue.

1. You must access the folder that contains your QuickBooks company file. The program files are present in the same location.
2. You must highlight the files with the same name as your data file but with the following extensions: .tlg, .nd, and/or .dsn.
3. Right-click on each file and choose the Rename option.
4. Modify the name by simply adding .OLD suffix to each of them.
5. Once you reopen QuickBooks and your company file, the above files will get recreated automatically.

See if you can access the company file without encountering error code C=387 else, move to the third method.

Method 3: Use QuickBooks File Doctor from the Tool Hub

QuickBooks File Doctor Utility comes in handy when your company file is disrupted and contains internal issues. Use this method if the above two did not give promising results.

Step 1: Get QuickBooks Tool Hub on your System

The QuickBooks Tool Hub helps a user tackle common issues in the application, and before initiating the installation process, review that your operating system is Windows 10, 64-bit.

1. Exit the QuickBooks Desktop program and open Internet Explorer.
2. Download the latest QuickBooks Tool Hub version. Select an easily accessible location to save the download Tool Hub file. Once you choose the location, the Tool Hub file download process will initiate.
3. After the QuickBooksToolHub.exe file download completes, double-click to start the installation.
4. Agree to the terms and conditions as you follow the instructions to complete the Tool Hub installation.
5. Finally, when the tool is installed, its icon will pop up on the desktop screen.

Recommended To Read – Fix QuickBooks Not Responding When Opening Company File Issue

Step 2: Use Quick Fix my File

1. Double-click on the Tool Hub icon to launch it, and then choose Company File Issues.
2. Click on Quick Fix my File and then OK.
3. After the scan completes, try opening QuickBooks and your company file.

If you still get the QuickBooks error C=387 message, follow the next step.

Step 3: Run QuickBooks File Doctor

1. You must open the Tool Hub home screen and click on Company File Issues.
2. Choose the Run QuickBooks File Doctor option to lunch it. Sometimes you may not see the File Doctor option; in that case, you must use the search option to launch it manually.
3. On launching the QuickBooks File Doctor, click on the company file you want to check using the drop-down menu.
4. Choose Check your file (middle option only) before selecting Continue.
5. Enter the QuickBooks admin password before proceeding with the Next option.

Soon the scan will start, which may take time based on the company file’s size. However, once it is complete, access your company file and see if any error hinders the operation or not.

These were some of the most promising solutions curated by experts to resolve error C=387 in the shortest time possible. If you still see the QuickBooks Error C=387, waste no time calling the support team on +1- 855 738 2784.

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Summary

Article Name

Solutions to Dismiss the QuickBooks Error C=387

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When accessing the company file, the user may see the QuickBooks error C=387 that does not let the application work and restricts any other processes. To solve the error, we bring you this article with easy-to-follow solutions.

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Accounting Helpline

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Accounting Helpline

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