Adviser platform Novia Financial has merged its operations and technology teams under the direction of chief technology and operations officer Eden Scrivenger.
She will be supported by newly-appointed operations director Julie Gawthorpe.
The move to harmonise tech and operations is part of the business’s ongoing drive “to be at the forefront of the next generation of platforms.”
Ms Scrivener joined the firm last August while Ms Gawthrope has joined this month from pensions administration provider, Diligenta.
She will oversee operational areas which include client money and asset management, continuous operational improvement and complaints.
Eden Scrivenger said: “The next generation of platforms is set to revolutionise the UK market, and I believe we can be at the forefront of that.”
She said the company is “transforming our technology and customer operations teams to have a laser sharp focus on delivering great service to advisers and the best outcomes for their clients.”
Ms Gawthorpe said: “I’m champing at the bit to play my part in securing Novia’s place at the forefront of next generation service.”
Earlier this month, the platform announced the appointment of Lucy Bristow as its first chief customer officer to run the customer experience teams across Novia and Wealthtime.
She will also be overseeing the work the platform is doing to support advisers with the new consumer duty rules.
Novia was setup in 2008 and was taken over by private equity firm AnaCap Financial Partners in 2021. AnaCap also owns Wealthtime, Amber Financial Investments and Copia Capital.
The combined platforms have more than £11.3bn of pension and investment assets under administration (AUA) and more than 77,000 clients. AUA is split £8.9bn and £2.4bn, Novia and Wealthtime respectively.
